Cafe 125 Clothing & Apparel

1. OUR RETURNS POLICY

If you are a customer in the Unites States of America, you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) in paragraph 4.

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If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

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2. FAULTY GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

• -Your name

• -Order number

• -Product name and code

• -Picture of the fault

• -Description of the fault

(The product name and code can be found on your order confirmation email).

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If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

 

3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the Unites States of America, you get 14 days to cancel your contract with us.

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This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

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There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

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Email us: topplezcorporation@gmail.com.

Write to us via Cafe 125, The Coffee House & Waffles, 4456 Powell Road, Huber Heights, Ohio 45424.

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If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using THESE STEPS. You`ll then receive a full refund as per the policy set out HERE.

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All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

 

4. HOW TO RETURN AN ITEM?

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1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

2. Cover your original address label with the sticky Cafe 125 Clothing & Apparel returns label found on the bottom right hand corner of your delivery note.

3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

Need a new label? Download the US returns label form and remember to add your order number – you’ll find this in the Order History section on the My Account page.

Alternatively, you can click the link below to start your return and follow these steps:

1. Select your item(s) you wish to return from your order history

2. Choose your return option by selecting from one of our trusted carriers (including Collect+).

3. Print your returns label

4. Prepare your parcel – Using the original Cafe 125 Clothing & Apparel packaging, fix your downloaded returns label securely onto the outside of your parcel

5. Send off your Return Parcel

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